Visit the login page and click the Register tab. Fill in your name, select whether you are an employee or contractor, enter your company details, email, phone number, and choose a password.

If your employer has email verification enabled, you will receive a verification email. Otherwise, your account may be held for email verification before you can access the course.

On the login page, click Forgot password? and enter your email address. You will receive an email with a temporary password that expires in 30 minutes. When you log in with the temporary password, you will be prompted to set a new one.

If you do not receive the email, check your spam folder or contact the site administrator.

If registration verification is enabled, new accounts must complete email verification before you can access the induction course. You will be notified by email once your account is activated.

If your account has been pending for more than 24 hours, contact your employer or email support@bipco.com.au.

Log in and go to your Account page (click your name in the top-right corner). Under the Password section, enter your current password and your new password. Passwords must be at least 8 characters with one uppercase letter, one lowercase letter, and one number.

Go to your Account page to update your name, company, phone number, and additional contact details. Changes take effect immediately.

The induction typically takes 60–90 minutes to complete, depending on your pace. It consists of 94 pages covering site safety topics, plus quizzes at the end of each section.

Yes. Your progress is saved automatically as you navigate through the course. When you log in again, you will resume from where you left off. You can also click Dashboard in the toolbar to return to your dashboard at any time.

If you fail a quiz, you will be returned to the beginning of that quiz section to try again. You can retake quizzes as many times as needed. The pass mark is 100% — you must answer all questions correctly to proceed.

Take your time reviewing the course material before reattempting the quiz.

You can jump back to any page you have already visited using the page navigation dropdown in the toolbar. However, you cannot skip ahead to pages you have not yet reached — the course must be completed in order.

Yes, some pages include audio narration. Make sure your speakers or headphones are connected and your volume is turned up. Audio is supplementary — all essential information is also presented as text on screen.

Once you complete the induction, a Download Certificate button appears on your dashboard and in the course toolbar. Click it to download a PDF certificate with your name, completion date, expiry date, and a unique verification ID.

Log in to your dashboard — you will see a Start Re-induction button. Click it to begin the induction again. Your previous certificate is archived for your records.

• Employees: certificates are valid for 36 months
• Contractors: certificates are valid for 12 months

You will receive email reminders starting 30 days before your certificate expires.

Each certificate has a unique verification ID. Site administrators can verify your certificate by searching for this ID in the admin dashboard.

We collect your name, email, phone number, company, employment type, induction progress, quiz results, and login timestamps. We do not collect financial information, government identifiers, or health information.

For full details, see our Privacy Policy.

Yes, but only an essential session cookie used to keep signed-in users authenticated and to protect the security of the platform.

We do not currently use analytics cookies, advertising cookies, profiling cookies, or third-party tracking cookies.

If non-essential cookies or similar tracking technologies are introduced in future, we will update the Privacy Policy and, where applicable law requires it, introduce consent controls before those technologies are enabled. This is intended to cover stricter privacy and ePrivacy-style jurisdictions that require prior consent for non-essential cookies.

Go to your Account page and click Export My Data. This downloads a JSON file containing all your personal information, progress, quiz results, and certificate details.

Go to your Account page and scroll to the Delete Account section. You will need to type your email address to confirm. Once deleted, your personal details are removed permanently.

The induction works best on modern browsers:

• Google Chrome (recommended)
• Microsoft Edge
• Mozilla Firefox
• Apple Safari

Internet Explorer is not supported. Please ensure your browser is up to date.

If you are seeing ERR_CONNECTION_RESET, ERR_CONNECTION_TIMED_OUT, or the page simply won't load, the issue is almost certainly on your device or network — not the server. Ask a colleague or IT support person to help you work through these steps:

1. Open Command Prompt (Windows) or Terminal (Mac) and run:
   nslookup induction.bipco.com.au
   It should return 149.28.166.149. If it doesn't, you have a DNS problem — contact your IT helpdesk.
2. Run ping 149.28.166.149 — if it times out, a firewall or network device is blocking the connection.
3. Try an incognito / private window (this disables browser extensions).
4. Try a different browser (Chrome, Edge, or Firefox).
5. Clear your browser cache and cookies (Ctrl+Shift+Delete).
6. Temporarily disable antivirus or local firewall software and retry.
7. Try from a different network — mobile hotspot or home WiFi. If the site loads there, the issue is your corporate network.

If none of the above work, raise a ticket with your IT helpdesk. The issue is specific to your device or network profile.

Try these steps in order:

1. Refresh the page (Ctrl+Shift+R or Cmd+Shift+R)
2. Clear your browser cache and cookies for this site
3. Try a different browser
4. Check your internet connection
5. Disable any browser extensions that might block content (e.g. ad blockers)

If the problem persists, use the contact form to submit details about the issue, including browser/version and a screenshot. If you prefer email, you may also reach out using the support email template.

Check that:

• Your device volume is turned up
• Your browser is not muting the tab (look for a speaker icon on the tab)
• Your browser allows autoplay — some browsers block audio until you interact with the page

If audio still doesn't work, try a different browser. All essential content is also displayed as text, so you can continue without audio if needed.

For security, your session expires after 30 minutes of inactivity. Simply log in again — your progress is saved automatically, so you will resume where you left off.

1. Open https://induction.bipco.com.au
2. Click the padlock icon in the address bar
3. Click Cookies and site data or Site settings
4. Clear data for this site only
5. Hard refresh: Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac)
6. Close and reopen browser if issue remains

1. Open the site and click the lock icon
2. Open site permissions/settings and clear cookies/cache for this domain
3. Temporarily disable strict tracking prevention for this site if enabled
4. Hard refresh with Ctrl+F5
5. Retry login and course launch

1. Open Firefox settings and search for Manage Data
2. Find induction.bipco.com.au and remove stored data
3. Also remove data for iduction.bipco.com.au if previously visited
4. Press Ctrl+Shift+R to hard refresh
5. Test again in a Private Window if required

macOS Safari:

1. Safari → Settings → Privacy → Manage Website Data
2. Remove data for induction.bipco.com.au and iduction.bipco.com.au
3. Reload the site and retry login

iPhone/iPad Safari:

1. Settings → Safari → Advanced → Website Data
2. Remove site data for the BIP domains
3. Reopen Safari and test again

1. Open browser settings → Privacy → Site settings or browsing data
2. Clear cookies/cache for induction.bipco.com.au
3. Turn off ad/content blockers for this site
4. Switch between Wi-Fi and mobile data to rule out network filtering
5. Retry in incognito mode for a clean session test

1. Use the correct URL: https://induction.bipco.com.au
2. Retry with hard refresh
3. Clear site-specific cookies/cache
4. Disable extensions (ad blockers/privacy blockers/password plugins)
5. Try another browser and another device
6. Try another network (mobile hotspot or alternate Wi-Fi)
7. Capture screenshot + exact time + browser version before contacting support

Go to the admin dashboard and open the Pending tab. Review any legacy pending users, or confirm verification status for new registrations. Activated users can log in immediately.

From the admin dashboard user table, locate the learner and use account actions to reset password, unlock failed attempts, or update profile fields as needed.

Use the reporting/export controls in admin to download CSV extracts for completions, certificates, expiries, and related operational views.

Primary: Use the contact form (below) to submit your issue. This ensures your request is tracked and prioritized. Include your email, company, time of issue, browser/version, and screenshots.

Fallback: If the contact form is not working, email support@bipco.com.au with the same details.

Diagnostics include browser, OS, page URL, and timestamp.